Frequently Asked Questions
Everything you need to know about your AtomStack experience.
What is the typical shipping timeframe for laser engravers?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international deliveries can take 7-14 business days depending on your location and customs processing.
Do AtomStack products come with a warranty?
Yes, all our electronic devices and laser engraving machines come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item has been opened or used, a restocking fee may apply, and the product must be returned in its original packaging with all included accessories.
Are your laser engravers compatible with LightBurn and LaserGRBL?
Absolutely. AtomStack machines are designed to be fully compatible with industry-standard software including LaserGRBL (free) and LightBurn (paid), supporting multiple file formats like NC, BMP, JPG, and PNG.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm or Klarna to help you spread the cost of your purchase.
How do I access technical support if I have trouble with assembly?
We provide comprehensive assembly videos on our website. If you need further assistance, our technical support team is available via email or live chat Monday through Friday to guide you through the setup process.